Privacy policy

Data controller: Alibarbar Australia, Suite 1, Level 11, 66 Goulburn Street, Sydney 2000, AU. Contact: [email protected].

Account & order data: name, email, shipping address, phone, order history, and payment status. Payment card details are processed by our PCI-compliant payment provider — we do not store full card numbers.

Age verification: date of birth or third-party verification result where required by law for nicotine product sales. We retain verification status, not necessarily full document images, depending on provider.

Technical data: IP address, browser type, device identifiers, and cookies for site function, analytics, and fraud prevention.

Support communications: messages you send via contact or email.

We use personal data to fulfil orders, verify age (21+), provide warranty and support, prevent fraud, improve our products and site, and comply with legal obligations. Marketing emails are sent only with consent where required; you may unsubscribe at any time.

We share data with fulfilment partners, payment processors, age-verification providers, and analytics services under contract. We do not sell personal data. Order records are retained as required for tax, warranty, and regulatory purposes — typically 7 years for transactions.

Depending on jurisdiction you may have rights to access, correct, delete, or restrict processing of your data, and to data portability. Contact [email protected] to exercise these rights. You may lodge a complaint with your local data protection authority.

Essential cookies enable checkout and age-gate function. Analytics cookies help us understand site usage. You can control cookies through browser settings; disabling essential cookies may limit checkout functionality.